Customer Satisfaction is Our Absolute Goal! Please use this page to help answer any questions you may have about our company, customer services & solutions. If you are not able to find what an answer to your question, please feel free to contact us via our Contact Page // HERE // or send us an email to info@ReliableCleaningServices.net and/or give us a call at 240-320-3616.
At Reliable Cleaning Services, we do not cut corners or rush through the cleaning process. We take pride in our reputation. Our quality of work reflects this. You can be absolutely certain that whatever cleaning tasks need to be done, will be done on time and without compromise. If for any reason, you are not satisfied with your services, we will work with you to make sure everything gets completed according to YOUR specifications to ensure 100% complete satisfaction!
How do we handle damages that occur during any cleaning service?
When we accept a job and come onto your site or property, we take pictures of every area that we have to set foot in. We notify you of our findings and alert you to anything that we see which may be out of place or that we see as a "Red Flag." After confirming any issues and getting the authorization to proceed, we will notify you immediately of any damage that may occur during the cleaning processes. While our policy states that some things may happen with standard cleaning processes; for example, degraded carpets due to previous water damage, insect damage or other corrosion, our goal is to ensure that our cleaning processes will not impact the existing quality of your properties. If we see that our services are or will cause any type of further degradation or if we accidentally cause any new damage, you will be notified immediately and we will work with you to resolve the issue.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services personnel are available to answer your questions 24/7/365.